Frequently Asked Questions
Answers to common questions about PeekGuide, accounts, Premium, billing, show data, outbound links, privacy, and support.
What PeekGuide Is
What is PeekGuide?
PeekGuide is a channel-surfing guide for the streaming era. Movie channels are available now, with TV channels planned for a later expansion.
Is PeekGuide a streaming service?
No. PeekGuide is a guide, not a streaming service. You can use it to discover movies now, open Apple TV, Prime Video, Google Play, Fandango at Home, Letterboxd, or TVMaze when links are available, or simply use the guide as a reference and search for the program separately in the streaming app you already use.
What kinds of titles are included?
PeekGuide currently focuses on movies and movie channels. Future TV additions will generally focus on completed shows and long-running shows with large episode libraries.
Why are movies first?
Movies make it possible to build a focused guide experience around channel surfing, provider links, ratings, favorites, owned titles, and personal tracking before TV episodes are added later.
Is PeekGuide affiliated with TV networks, streaming services, Prime Video, Apple, or other third parties?
No. PeekGuide is an independent guide and discovery tool. Third-party names, trademarks, services, and content belong to their respective owners.
Your Account
Do I need an account to use PeekGuide?
No. You can browse the public guide and public title pages without an account. An account is used for saved preferences and Premium features.
What can I do with an account?
A free account can save basic guide access. Premium accounts can customize channels, save favorites, mark movies as seen, not interested, or owned, choose a default provider, use stats, and apply extra guide themes.
Are my favorites, seen titles, disliked titles, and preferences private to my account?
Yes. Personal choices should be saved to your own account and should not change another user's guide. Shared movie, future show, episode, and schedule data remains global unless updated by an admin.
Can other users see my saved preferences?
No. Other users should not be able to see your saved preferences or tracking choices. Admins may have access to operational account information needed to run support and manage the service.
Premium Features
What does Premium include?
Premium includes movie guide customization, favorites, seen/not interested/owned tracking, default provider settings, guide filters, visual themes, stats, and other personalization tools.
What Premium plans are available?
PeekGuide Premium has three options: Monthly Premium for $2.99/month, Yearly Premium for $24.99/year, and a limited-time Lifetime Premium offer for $49.99 one time. The lifetime offer is limited to the first 500 people who claim it.
Can I use PeekGuide for free?
Yes. Free users can browse public guide, show, directory, FAQ, and support pages. Some personalization and tracking features may require Premium.
Why are some features Premium-only?
Premium helps support the ongoing work needed to maintain the guide, improve the product, host the service, and build personalization features.
If I am granted free Premium access by an admin, does it work the same as paid Premium?
In general, admin-granted Premium access should unlock the same Premium product features while that access is active. Billing details may differ because the access was granted manually.
Payments
How much does Premium cost?
Monthly Premium is $2.99/month. Yearly Premium is $24.99/year and saves compared to paying monthly. Limited Time Lifetime Premium is $49.99 one time for the first 500 people who claim the offer.
How do I cancel Premium?
Monthly and yearly Premium users can cancel renewal from the Account page. This stops the subscription from renewing automatically.
What happens after I cancel?
Monthly and yearly subscriptions renew automatically unless canceled. After cancellation, Premium access may continue until the end of the current billing period. Your saved data may remain associated with your account, but Premium-only features may become unavailable.
Do you offer refunds?
Refund handling is described in the Refund/Cancellation Policy. If you have a billing concern, contact support and include the email address connected to your account.
Who processes payments?
Payments are processed by Stripe. PeekGuide does not directly store or process full card numbers.
Does PeekGuide store my credit card number?
No. PeekGuide does not directly store your full credit card number. Payment details are handled by the payment processor.
Guide Data
How do I request a title to be added?
Use the Request a Title page. Requests help identify movies and future TV titles people want to see in PeekGuide.
Why is a show missing?
PeekGuide currently focuses on movies. TV shows may be added later when they fit the product's channel-surfing approach and have enough reliable data.
Why is an episode, link, or schedule item incorrect?
Show, episode, schedule, runtime, and outbound link information can change or contain errors. If you spot an issue, please report it so it can be reviewed.
Where do outbound links go?
Outbound links may open third-party pages such as Apple TV, Prime Video, Google Play, Fandango at Home, Letterboxd, or TVMaze, depending on what links are available for that title. Storefront services may offer rent, buy, or purchase options. Apple TV may also show where a movie or TV show is streaming if the supported app or service is installed on your device. Letterboxd and TVMaze are informational/community pages, not rent or buy destinations. You do not need to purchase everything you see in the guide.
Do I need to buy everything I find in PeekGuide?
No. PeekGuide is meant to help you decide what to watch. Some users may rent or buy titles, some may already have access through a streaming subscription, and some may use the guide as a starting point before searching elsewhere. Building a personal digital collection can make the PeekGuide experience even better, but it is optional.
Why was IMDb removed as a link option?
If IMDb is unavailable or disabled for a title, it is usually because episode-level IMDb links can be harder to maintain accurately. PeekGuide may prioritize providers with more consistent show or episode data.
Can I choose a default link destination?
Premium users can choose a default external provider. If that provider link is missing for a title, PeekGuide falls back to another available provider link.
Your Data
What data does PeekGuide save?
PeekGuide may save account details, movie guide choices, favorites, preferences, subscription status, support messages, and basic site usage data depending on which features are active. Future TV features may also save tracked shows, favorite episodes, and seen or not interested statuses.
Does PeekGuide sell my data?
PeekGuide does not sell personal viewing preferences. See the Privacy Policy for more detail.
Can I request account help or data deletion?
Yes. Contact support using the email below and include the email address connected to your account so the request can be reviewed.
Does PeekGuide use cookies?
PeekGuide may use cookies or similar technologies for login sessions, saved preferences, analytics, ads, affiliate tracking, and performance. See the Cookie Notice for more detail.
Getting Help
How do I contact support?
Email support@peekguide.com.
What should I include when reporting an issue?
Include your account email if you have one, the page you were using, the show or episode involved, what you expected to happen, and what happened instead. Screenshots are helpful when available.
How long does support usually take?
PeekGuide aims to respond as soon as practical. Response times may vary during busy periods.
PeekGuide is a guide and discovery product, not a streaming service. Availability, third-party pages, schedules, runtimes, and outbound links may change or contain errors.